Terms of Service

Agreement to Terms

By accessing or using the Floxyluxe Hair Store website and placing orders, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

Products and Pricing

All products are subject to availability. We reserve the right to discontinue any product at any time.

• Prices are displayed in Euros () and are subject to change without notice
• We make every effort to display product images and descriptions accurately, but colours may vary slightly due to screen settings
• We reserve the right to refuse or cancel any order if a pricing error has occurred
• Promotional prices are valid only for the stated period

Orders and Payment

When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order.

• Payment is processed securely through Shopify's payment gateway
• Your order is confirmed only after successful payment processing
• You will receive an order confirmation email upon successful payment
• We reserve the right to cancel orders suspected of fraud or abuse

Shipping and Delivery

We aim to dispatch orders within 13 business days. Delivery times vary by destination. Please refer to our Shipping Policy for full details on delivery timeframes and fees.

We are not responsible for delays caused by customs, carrier issues, or circumstances beyond our control.

Returns and Refunds

Our returns and refund policy is outlined in full on our Returns & Exchanges page. Key points:

• Returns accepted within 14 days of delivery for unused, unopened items
• Opened or used hair products cannot be returned for hygiene reasons
• Refunds are processed within 57 business days of receiving the returned item

Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Floxyluxe Hair Store and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content from this website without our express written permission.

Prohibited Uses

You agree not to use our website to:

• Violate any applicable laws or regulations
• Submit false or misleading information
• Attempt to gain unauthorised access to any part of our website
• Engage in any conduct that could damage, disable, or impair the website
• Use automated tools to scrape or harvest data from our website

Limitation of Liability

To the fullest extent permitted by law, Floxyluxe Hair Store shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability to you for any claim arising from these terms shall not exceed the amount you paid for the relevant order.

Governing Law

These Terms of Service are governed by and construed in accordance with applicable law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the relevant courts.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: floxyluxe@gmail.com
• WhatsApp: +49 176 70219062
• Hours: Monday Saturday, 9am 6pm (WAT)