Everything you need to know about how we deliver your orders
At Floxyluxe, we are committed to delivering your premium hair products safely and promptly. Please read our shipping policy carefully to understand how we handle your orders.
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is placed and payment is confirmed, our team will begin processing your order. Processing typically takes:
We ship internationally. Estimated delivery times are as follows:
| Destination | Estimated Delivery | Shipping Fee |
|---|---|---|
| Europe (EU countries) | 5–10 business days | From €9.99 |
| United Kingdom | 5–10 business days | From €12.99 |
| United States & Canada | 7–14 business days | From €14.99 |
| Rest of World | 10–21 business days | Calculated at checkout |
Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak periods.
We offer free standard shipping on orders over €150 to most European destinations. Free shipping thresholds for other regions will be displayed at checkout.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. Please allow up to 24 hours for tracking information to update after dispatch.
If you have not received your tracking details within 5 business days of placing your order, please contact us via WhatsApp or email.
For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping fees.
Floxyluxe is not responsible for any delays caused by customs processing.
If your parcel arrives damaged or is reported as lost by the carrier, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, where applicable, arrange a replacement or refund.
Contact us: floxyluxe@gmail.com or via WhatsApp at +49 176 70219062
For any shipping-related enquiries, please reach out to our customer support team: